Shipping policy

Hi My lovelies, 

For a seamless experience with DX kindly read our processing and shipping Policy below: 

1. All orders placed on the website are subject to a 5 - 10 working days processing and delivery time frame. 
2. While opting for the express delivery, please consider processing time takes up to 5 working days. We can then ship on the 6th day after processing. 
3. Some units are readily available. And would usually take 3-5 working days to deliver. Kindly check with our customer service team to confirm express shipping. Standard delivery takes 3-5 working days while international orders takes 5-7 working days after order is placed (this is for wigs that are ready to ship).
4. Once your order has been shipped, you will receive a confirmation email containing your tracking information. 
5. Please note that we are unable to make any changes to your delivery details, from our end, once order has been shipped to the courier. Kindly ensure all information on delivery is correct before checkout. 
6. We are also not liable for lost, missing or stolen packages once DX has been shipped. We recommend creating a ticket or filing a claim with the courier. 
7. If you believe your package is stolen or lost in transit, kindly note that we cannot be liable for this and cannot refund or compensate you. We advise that you open a claim with the courier. 
8. Adjustments to your order: Once your order is SHIPPED we cannot change or modify the item /items ordered, delivery address or shipping method. 
9. Lost, stolen or missing packages: Once your order is shipped, we no longer have control over the delivery. If you believe your package is lost, stolen or missing we recommend opening a claim with the shipping courier.
10. Refunds: We do not issue refunds to orders that are scanned and confirmed "Delivered" (courier picture/scan delivery confirmation). We suggest contacting the courier and opening a claim.
11. Tracking numbers: Tracking numbers can be found within your shipping confirmation email which is sent to the email address used to place the order. Tracking numbers may take up to 48 hours to validate.